Before Siri, Alexa a human “operator” provided voice recognition service and voice activated calling. An operator was the source of “information” phone numbers. Dialed 411 got a real “intelligent agent”?
there were person to person and station to station collect calls?
Phone features used by consumers. Voice landline features. Landlines wireline numbers work when people call a “place” a location.
Vanity or descriptive Caller ID
Everyone uses Caller ID- makes a do I answer or ignore? Consumers make this “I’ve got to take this call” decision based on the number. If the number (or the area code) is not not recognized the inbound call is not answered, ignored.
With a good descriptive text caller ID more calls are accepted.
PIN CHANGE: Allows subscriber to alter the Personal Identification Number used to secure access to some services.
SCREENING LIST EDITING: Allows subscriber to manage the list of directory numbers to which a particular call treatment is applied. – Add call reject if caller ID is not known?
All of the following services were at one time done by a live human intelligent agent.
Reject all blocked or private numbers with a computer voice “call whisper”
Please unblock your number and call back
UNCONDITIONAL CALL FORWARDING Forwards all incoming calls to a different number. keeps original caller ID add a call whisper
BUSY CALL FORWARDING Forwards incoming calls to a different number when the dialed number is busy.
DELAYED CALL FORWARDING Forwards incoming calls to a different number if the call is not answered within a specified length of time or number of rings.
UNAVAILABLE CALL FORWARDING Forwards incoming calls to a different number when the dialed number is unavailable, for example if the telephone is unplugged or has lost power.
SELECTIVE CALL FORWARDING Forwards incoming calls from numbers selected by the subscriber. A web database of known caller ID’s. All other callers get the tone this line is out of service
FIXED NUMBER VARIANT OF CALL FORWARDING Forwards incoming calls to a number that has been predetermined by the subscriber. Enables quick activation/ de-activation without entering the destination number each time.
BASIC LINE HUNTING Allows subscriber to specify a list of numbers for calls to be forwarded to.
Set rules – If the subscriber’s line is busy when a call comes in, a list of other numbers can be called in sequence until one is not busy and can accept the call.
This works best if only allowed with certain inbound caller ID numbers
SIMRING Allows subscriber to specify a list of numbers which are rung (in addition to his own number) whenever his line is called. Any of the numbers that are rung can answer the call.
FIND ME FOLLOW ME Allows subscriber to specify a list of numbers that are rung whenever his line is called, and an order for those numbers. Each number is rung in order (and several numbers can be rung simultaneously) until one
of them answers the call, or the list is exhausted.
IVR ACCESS TO CALL FORWARDING Allows subscriber to change call forwarding settings from his own phone. IVR mean interactive voice response
REMOTE ACCESS TO CALL FORWARDING Allows subscriber to change call forwarding settings from any location (not just from his own phone) or from a web site
REMOTE CALL FORWARDING Allows subscriber to have a number provisioned on the ICTC Group Metaswitch, for which all incoming calls are forwarded to another number (typically off the switch).
This service is typically used by businesses that want to have one or more numbers in a particular calling area even though they do not have service in this calling area.
CALLING NUMBER DELIVERY Displays the number of the incoming caller before the subscriber answers the call. same as caller ID?
CALLING NUMBER DELIVERY BLOCKING/CALLER ID PRESENTATION RESTRICTION
Specifies whether the subscriber’s number is delivered to the called party by default. The subscriber can
override this configuration on a call-by-call basis by dialing a code before dialing the number.
CALLING NAME DELIVERY Displays the name of the incoming caller before the subscriber answers the call.
CALLING NAME DELIVERY BLOCKING Calling name delivery may be blocked for each subscriber or on a call-by-call basis as for Calling number delivery.
AUTOMATIC RECALL (AR) Allows subscriber to return the most recent incoming call.
AUTOMATIC CALLBACK (AC) Automatically redials the last outgoing call made by a subscriber.
AR ON BUSY / AC ON BUSY Allows user to be called back automatically when a busy subscriber to whom he attempted to return a call using AR or AC becomes free.
CUSTOMER ORIGINATED TRACE Traces an offending incoming call immediately after it is received. The subscriber invokes the service by dialing a code, and the ICTC Group traces the call and passes the originating number to the law enforcement agency handling the complaint.
LAST CALLER ID ERASURE Allows user to erase the last caller ID held by the switch for privacy reasons.
SELECTIVE CALL REJECTION Rejects calls from specified numbers.
ANONYMOUS CALL REJECTION Automatically rejects all calls from callers who have withheld their number.
DO NOT DISTURB Allows subscriber to block his line temporarily to prevent incoming calls.
SELECTIVE CALL ACCEPTANCE Accepts calls from specified numbers when Do Not Disturb is enabled.
PRIORITY CALL (DISTINCTIVE RINGING) Enables subscriber to have a distinctive ring tone for incoming calls from selected numbers. Also includes distinctive tones on Call Waiting for numbers selected for Priority Call.
MESSAGE CENTER Forwards calls to an external voicemail service if they are unanswered or if the subscriber line is busy.
MESSAGE WAITING INDICATION Provides an audible indication (stutter dial-tone) to the subscriber when there are voicemail messages waiting at an external voicemail service.
Sends email or SMS TXT
VISUAL MESSAGE WAITING INDICATION Provides a visual indication to the subscriber when there are voicemail message waiting at an external voicemail service.
REMINDER CALL Allows subscriber to schedule reminder calls, either once or at regular intervals (for example daily or weekly). The rescue ring
REMINDER CALL CANCEL Allows subscriber to cancel scheduled reminder calls.
THREE-WAY CALLING Allows subscriber to talk to two people in different locations at the same time.
THREE-WAY CALLING RINGBACK If the subscriber hangs up after setting up the second leg of a three-way call, he receives an immediate ringback and is connected to the first party (still on hold).
CALL TRANSFER Allows subscriber to transfer a call to another number.
CALL HOLD Allows subscriber to put a call on hold in order to dial another number, and then switch between the two calls.
CALL WAITING Informs the subscriber on a busy line that there is another incoming call.
CALL WAITING WITH CALLER ID As for Call Waiting, but also displays the number and/or name of the new caller.
HOME INTERCOM (REVERTIVE RING) Provides an intercom service for subscribers with extensions spread across a large site or building.
OFF-PREMISES EXTENSION (OPX) A facility for making a second subscriber line act as if it is an extension to an existing line. When the main number is called, both that line and the OPX line ring. If both parties answer, they are bridged into the call.
SPEED CALLING (1 DIGIT) Enables subscriber to call frequently used numbers by dialing a one digit short code.
SPEED CALLING (2 DIGIT) Enables subscriber to call frequently used numbers by dialing a two digit short code.
CALL BARRING (OUTGOING CALL BLOCKING) Enables subscriber to prevent access to specific types of numbers (for example international or premium-rate calls) from his line.
MANDATORY ACCOUNT CODES Allows classes of outgoing calls (e.g. Long Distance) to require that an account code is entered. Typically used to allow call association with specific client accounts.
MANDATORY VALIDATED ACCOUNT CODES Mandatory account codes can be validated against configured permitted values.
HOT LINE Provides a preconfigured number that is called as soon as the phone goes off hook. This is typically used for providing a courtesy line such as, for example, a direct line to a local taxi firm at an airport.
When the phone is taken off the hook, instead of receiving a dial tone, the line immediately dials the preconfigured number.
WARM LINE Provides a preconfigured number that is called if no numbers are dialed during a configurable time limit (for example, fifteen seconds) after the phone goes off hook.
TEEN LINE Allows up to 4 directory numbers to be assigned to a single subscriber access line. Distinctive ringing cadences are played on incoming calls depending on the called directory number. Each Teen Line number can optionally have separate settings for Call Forwarding etc.
TOLL RESTRICTION Disallows long distance calls from a subscriber line.
CODE RESTRICTION Allows calls to only a specific set of local area codes.
LINE IDENTIFICATION Reads back the configured directory number for the line invoking this service.
CALL JUMP Use star-codes to transfer incoming or outgoing calls to one of two pre-determined numbers (i.e. mobile).